Compliments & Complaints
We are committed to resolving your complaint in a courteous, timely and fair manner, based on customer fairness principles.
Compliment Us
Had a great experience with LegalWise? We'd love to hear about it! Share your positive feedback through any of these platforms:
Lodge Your Complaint
Please select the category that best describes your complaint and follow the instructions below.
To lodge a complaint about our paralegal services, member administration, or sales, please provide the following information:
- Your full name and contact details
- Your membership number or ID number
- Full facts of your complaint including relevant dates
- How you would like the matter to be resolved
To lodge a complaint about claims administration or your network lawyer, please provide:
- Your membership number and claim reference number
- Name of the lawyer handling your matter
- Name of the claims department staff member (if applicable)
- Full details of your complaint with relevant dates
Important Deadlines
- You have 90 days from the date of the repudiation to lodge an objection
- You have 365 days from the date of repudiation to institute legal action
If your claim has been repudiated and you wish to dispute the decision:
- Submit a written objection within 90 days of the repudiation date
- Include all supporting documentation and reasons for your dispute
- If you remain dissatisfied, you may request an external referee review
- Legal action must be instituted within 365 days of the repudiation
Escalate Your Complaint
If your complaint remains unresolved after following Step 1, you may escalate to the following external bodies.
FAIS Ombudsman
For financial advisor related complaints
National Financial Ombudsman Scheme
For general financial services complaints
Anonymous Whistleblowing
If you wish to report unethical or dishonest behavior by any LegalWise employee, you can do so anonymously through our confidential whistleblowing channel.